Last Updated: 18/11/2025

Your satisfaction is important to us. Since we sell consumable products (Ghee), our refund and return rules are as follows:

1. Returns

We DO NOT accept returns if:

• The product seal is opened

• The product has been used

• You changed your mind after purchase

We accept returns only if:

• You received the wrong product

• The item was damaged or leaked during transit

Return requests must be raised within 24 hours of delivery with unboxing proof.

2. Refunds

Refunds will be issued in the following cases:

• Wrong product delivered

• Damaged product delivered

• Order cancelled before shipping

Refunds will NOT be issued if:

• The product is used

• The product has no damage or mismatch

• Customer refuses delivery without valid reason

Refund timeline:

• 3–7 business days after approval

• Refund will be processed via original payment method through Razorpay

3. Replacement

If the product is faulty, damaged, or incorrect, we may offer a replacement instead of a refund (based on availability).

4. Proof Required

To process refunds/returns, you must provide:

• Unboxing video

• Clear photos of damage/issue

• Order ID & Registered mobile number

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